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FAQ

  • What makes Voyages Bergeron different from other travel agencies?

    Voyages Bergeron has been in business since 1950, with offices in Montreal and Longueil. Thanks to the trust we have earned with our customers, Voyages Bergeron has been a recognized and respected name in the tourist industry for over half a century.

  • Are there service fees at Voyages Bergeron?

    Most of the time our service fees are included in our prices. A service fee may apply for reserving a flight. We always let you know before you make your reservation if we will charge a service fee. Any change or cancellation that you make to your file will incur a service fee charged by Voyages Bergeron, as well as fees required by the tour operator, which may be as much as the total cost of your reservation. For more details, please see the Regulations and Policies section of the Voyages Bergeron and tour operator websites.

  • What are CPO fees?

    These are additional and compulsory fees of 0.1% ($1 for every $1000) which contribute to an indemnisation fund for Quebec travel-agent customers. The fees are administered by the Consumer Protection Office and are automatically added to your bill and charged to your credit card.

    You can receive reimbursement of this fee from our agency if a service supplier such as an airline is unable to respect its obligations, for example in the case of bankruptcy.

    Since January 1st 2019, You no longer have to pay to benefit from the Fund's protection
  • Do you have all-inclusive formulas at the agency that are not on your website?

    All of our all-inclusive packages are available on our website. Our website is also our best search tool.

  • Is it safe and secure to make a reservation on the Internet?

    SSL technology codes your credit card number, name, address and telephone number before it is transmitted over the Internet. This process gives electronic transactions the same security guarantees as purchases made by telephone. In the final step of making your reservation, note the padlock symbol in the upper left corner of the webpage address bar. That symbol indicates it is a secure transaction.

  • Can my trip be paid using the credit card of a person who will not be travelling with me?

    Yes, but…

    • Be sure to make a photocopy of the credit card used, as well as a photocopy of one piece of picture-ID belonging to the credit card holder.
    • Fax the photocopy to your travel agent, or scan and send it by e-mail.
  • What about the expiry date of my passport?

    If travelling to a foreign country, it is recommended that all Canadians carry a Canadian passport that is valid for at least 6 months after your return date. Please refer to the travel section of the Government of Canada website.

  • If my child is under 2 years of age, do I need to mention it when I make my reservation?

    Yes. We must let the tour operator know that your infant will be accompanying you. Also, certain countries require payment for a child’s tourist card.

    We must also make sure that your infant can stay at your hotel. Some hotels are adult-only, and some will not accept more than one child per room.

    Attention: If your infant will be turning 2 years of age during your trip, he or she is considered a child before leaving and must therefore pay the child price.

  • From what age is my child considered an adult?

    Usually tour and hotel operators give special rates for children ages 12 and under. Sometimes teens between 13-17 years of age also benefit from a special rate.

  • How will I get my plane ticket?

    You will get all your travel documents by e-mail about 2 weeks before your departure. Please print and bring them with you for your trip.

  • How do I get my tourist card?

    Certain warm destinations require a tourist card, for example Mexico, Cuba and Dominican Republic. Tourist cards are distributed in the airplane by the flight attendants.

    ATTENTION : With Sunwing Vacation and Signature Vacation, the tourist card to enter Dominican Republic is not included in the package. Each passenger must pay $10 US on arrival at the Dominican Republic airport, as well as $20 US in exit tax when leaving.

  • What is an electronic travel document?

    A travel document is issued for a plane ticket, a package, car rental, hotel reservation, cruise, etc. This information is registered in your name in the supplier's’ computer system. You will receive a copy of these electronic documents by e-mail, and must print and have them with you for your trip.

    The electronic ticket that you print is simply to remind you of your trip schedule. When you arrive at your airline counter, you need only to prove your identity to get access to the services you have reserved.

  • What are the advantages of an electronic ticket?

    The advantage for you is that you cannot lose your ticket. By having it in your e-mails, you can print it out wherever you are in the world.

  • Can I pre-select my seat on the plane?

    Certain airlines offer seat selection service, others do not. In most cases you pay the airline for this service, and pre-select your seats directly on their website.

    Please have on hand :

    • Your file number
    • The date and number of your departure and flight
    • Place of departure and destination
    • Name of passenger(s)
    • Your credit card
  • Can I reserve a special meal on the airplane?

    Most airline companies accommodate passengers who make such requests in advance, and most will serve vegetarian or special meals for passengers with food allergies. Make your request in the “Passenger Special Request’ section when you make your online reservation, or contact your travel agent.

    In the event that you have to purchase your meal on board the airplane, it is likely that you will be able to find something suitable. In the case of food allergies, it is your responsibility to let us know.

  • Can I make a special request for the hotel room before leaving?

    Yes, you can make special requests for your hotel room at the 4th step of your online reservation. Special requests are not guaranteed but are generally considered by the hotel, according to availability.

  • If I reserve at the last minute, how do I get my plane ticket?

    You will get your electronic plane ticket by e-mail, or go to the electronic ticket counter of our website in the “Self Serve” section.

  • What kind of payment is accepted?

    Our website accepts VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Note that American Express cards are not accepted by Cuban tour operators, such as Caribe Sol and Holasun. We accept credit cards, debit cards and cash if you make your reservation directly at the agency.

  • Do I need vaccinations for my trip?

    Certain countries require vaccinations. Since we cannot answer medical questions, we suggest you contact your family doctor or a travel-health clinic near you for more information. You will also find information on the Government of Canada website: https://travel.gc.ca/

  • Can I bring sports equipment to my destination?

    If you want to bring sports equipment to your destination, check the carrier's regulations with your travel agent or the carrier itself. For some equipments, you may have restrictions.

  • Do I have to confirm my flight before leaving?

    Yes. You must call the departure airport to confirm that your flight is on time 24 hours before your departure, or go to the departure airport website.

    Montreal Airport
    514-394-7377
    1-800-465-1213
    www.admtl.com

  • How long in advance should I be at the airport?

    Passengers must register at least 3 hours before departure time for international flights, and 90 minutes in advance for domestic flights. You may want to give yourself more time during high density hours (between 6 a.m - 8:30 a.m, 11 a.m. - 1 p.m. and 3 p.m.- 7 p.m.) as well as at high season periods such as Christmas holiday time, school break, etc.)

  • What does it cost to park at the Montreal airport?

    There are different parking lots available at the Montreal airport. Rates vary according to the lot and service offered. Free shuttle bus service can take you between the parking lots and the airport terminal 24 hours a day. For more information about Park’n Fly parking options, please click here.

  • When is hurricane or rainy season?

    Tropical storms and hurricanes can affect eastern North America, the Caribbean and Central America generally from June to November. Most storms happen in August, September and October when ocean water is at its warmest. Hurricane season is a hot and humid period that is often accompanied by tropical rains.

    Consult our Advice and Warnings Per Country section at least twice (when planning your trip and just before leaving) in order to verify that your destination is a safe place to go.

    For Canadian Government advice, please click here.

  • What happens with my trip in case of a hurricane or natural disaster?

    When a natural disaster strikes, it is difficult to predict damage. According to recommendations from the Government of Canada, the tour operator is responsible for cancelling your trip and changing your destination to repatriate you, etc. The tour operator will decide if the destination will be changed or if you will be reimbursed for the trip in totality or in part, or if it will give you a travel credit. The tour operator can also decide that the trip is nonrefundable.

    For Canadian Government advice, .

  • Who picks me up at the destination airport, and brings me back to the airport when I leave?

    Your representative at the destination is aware of your arrival and will be waiting for you at the airport. The person will be clearly identified as your tour operator’s representative. That person will tell you which bus to get on to take you to your hotel, and will give you the schedule for an information session to help you find out what is available at the hotel. He or she should also be able to answer any questions you may have.

    The procedure is similar on the day you leave. Your representative will let you know the time and place to wait at your hotel for the bus that will take you back to the airport for your departure.

  • How much and who should I tip?

    We advise you to ask this question to the representative at your destination. He or she will know about tipping customs at the hotel. Certain hotels categorically refuse tips, whereas others have no rules about tipping. Tipping is at your discretion and can be distributed among the quality services that you’ve received. You may even see tips given in the form of clothing, hygiene products, school supplies, objects, etc., particularly in Cuba.

    In certain hotels, tips are included in your package. Usually room-cleaning staff are not part of this tipping package. You may want to leave a small amount each day or a lump sum at the end of the trip, depending on whether you always have the same person taking care of your room.

  • Who do I see about taking an excursion?

    If you are interested in taking an excursion, you can speak with the representative at your destination. They will be able to give you information and book something for you.

    Certain tour operators sell excursions here, before your departure. Contact us to find out more.

  • What time do I have to leave my hotel room?

    International hotel check-out time is 12:00 noon. In certain hotels it may be 11 a.m. If your return flight is in the evening, ask the hotel about what arrangements they offer to accommodate their guests. There may be a courtesy room for people with late departures. If your room is available, the hotel might rent it to you for a few hours for a modest fee.

    Unfortunately you travel agent cannot organize this for you before departure.

  • How much alcohol and tobacco can I bring back to Canada?

    To bring alcohol or tobacco back, you must be the minimum legal age as required by the province or territory in which you enter Canada.

    Alcoholic Beverages

    • 1.5 litres of wine
    • 1.14 litres (40 ounces) of spirits
    • a total of 1.14 litres of wine or spirits
    • 24 335-ml bottles or cans of beer or wine (maximum 8.5 litres) Tobacco Products

    Tobacco Products

    • 200 cigarettes
    • 50 cigars or cigarillos
    • 200 grams of loose tobacco
    • 200 tobacco sticks

    For more information, please consult the Canada Border Services Agency website.

  • Is it possible that the price at Step 1 is different from the price at Step 3?

    The prices shown in step 1 (search results) are prices based on the latest system update made with our suppliers (Ex. Air Canada Vacations, etc.). When you go to step 3, you are in secure mode (HTTPS), which links directly with the supplier’s system, offering you the final price. Depending on supply and demand, the final price may have increased or decreased. As our system updates, several times a day, the prices displayed in step 1 (search results) are then adjusted in relation to step 3.

  • Once my reservation is made, what happens if the price goes up or down?

    The price may fluctuate according to offer and demand. Unfortunately we cannot reimburse you for the difference If you have purchased a product and the price goes down, which happens when the tour operator wants to fill seats rapidly. If the price goes up after you have purchased a product, we do not charge you the difference either.

  • Is my personal information kept confidential?

    Voyages Bergeron’s confidentiality policy ensures that your personal information remains confidential. Under no circumstances do we share it with any third parties.

  • How do I know if my reservation is confirmed?

    Your reservation number will appear on the final screen once you have completed the online reservation process. We will also send this number to you in a confirmation e-mail.

  • What should I do if I do not receive a confirmation e-mail following my online reservation?

    Call us toll free at 1-888-8-SOLEIL (1-888-876-5345).

  • What should I do if I need help during my trip?

    Consult your tour operator’s representative at your destination. He or she is in the best situation to help you. Otherwise you can contact Voyages Bergeron.

  • Once I return, if I am disappointed about certain aspects of my trip, what can I do?

    As soon as possible following your return, send your comments by email to our customer service department at:

    servicealaclientele@voyagesbergeron.com We will follow up with you and the tour operator. Please note that the timeline to get an answer back may be long, particularly in high season.

  • What are the documents I need for my trip?

    We will send you your electronic travel document by e-mail (airplane ticket, hotel coupon, etc.) two or three weeks before your departure date, or sooner if you made your reservation at the last minute. Please print these documents for your trip. It is your responsibility to ensure that you have all required documents (passport, visa, ID cards, parental consent forms, insurance, etc.) to allow you to enter the country of destination and to re-enter Canada upon your return. Certain countries may require that your passport be valid up to 6 months after your date of return. See www.travel.gc.ca for more information.

  • What documents do I need to get married down South?

    For this information we suggest you contact us. You can also find information at the embassy of the country where you wish to get married.

  • A child turning 2 years of age during the trip

    if your infant is going to turn 2 years of age during the trip, he or she is considered a child before leaving and must pay the child price.

  • How is Voyages Bergeron different from tour operators?

    We sell travel packages from all tour operators, so you can compare the best products with the best prices. We offer postal rebates and value-added bonuses.

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