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FAQ

  • High season - peak travel period - Recommendations

    Tips for travelers during this busy season

    Montreal-Trudeau International Airport is gearing up for a busy season with a major resumption of flight operations.
    This high volume of traffic combined with a shortage of manpower could result in longer than usual wait times, especially during peak periods.

    Here are a few tips to help you prepare....

    Before you leave - Departure

    • Be sure to check your flight schedule at least 24 hours before your departure/heading to the airport by visiting the ADM website or contacting your airline company.
    • Reserve your parking lot in advance to ensure you have a spot for the duration of your trip.
    • Plan your travel and traffic patterns before heading to the airport.
    • Prepare your carry-on luggage well for the security checkpoint to facilitate the process.
    • If you are bringing wrapped gifts, they should be placed in your checked baggage as gifts in carry-on baggage should not be wrapped.

    Upon return

    • Complete your customs and immigration declaration 72 hours prior to your arrival in Canada using ArriveCAN to accelerate the process.
    • Pay for your parking online (if available) using your cell phone by scanning the QR code on your parking ticket and follow the instructions.
    Tip: Arrive early !
    • Please arrive at the airport 3 hours before your departure time, regardless of your destination.
    • As soon as you have completed your check-in, we suggest that you go through security immediately.
    • To take advantage of accelerate access, you can now make use of two new free services offered at YUL:
    1. (For flights to the U.S.) Mobile Passport Control an application that allows you to submit your passport information and customs declaration in advance. Enjoy a priority line at the airport and save time!
    2. (For domestic & international flights) YUL Express an online booking platform that provides a schedule for customs clearance.(It is still in pilot form and may offer limited capacity)
  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada to remove COVID-19 border and travel measures effective October 1 (Updated on September 26th, 2022)

    News release

    September 26, 2022 | Ottawa, ON | Public Health Agency of Canada

    Since the beginning of the pandemic, the Government of Canada has taken a layered approach to border management to protect the health and safety of Canadians. As the pandemic situation has continued to evolve, adjustments to border measures have been informed by the latest evidence, available data, operational considerations, and the epidemiological situation, both in Canada and internationally. Today the Government of Canada announced the removal of all COVID-19 entry restrictions, as well as testing, quarantine, and isolation requirements for anyone entering Canada, effective October 1, 2022. (...)

    Link of news release : https://www.canada.ca/en/public-health/news/2022/09/government-of-canada-to-remove-covid-19-border-and-travel-measures-effective-october-1.html

  • (COVID-19) Cuba travel requirements (Updated - September 30th, 2022)
    From Canada to Cuba:

    • Travellers arriving from Canada are not required to have a negative COVID-19 test result before travelling to Cuba. 

    • Travellers arriving from Canada and planning to stay in an all-inclusive hotel are not required to quarantine on arrival. Cuban Ministry of Public Health

    • Medical insurance that cover Covid 19 

    • All passengers traveling to or from Cuba are required to complete the digital entry form. All travellers must provide information online within 48 hours before departing for Cuba. Once you provide it, you will receive a QR code by email. You must show authorities a digital or printed version of the QR code upon arrival (link: https://dviajeros.mitrans.gob.cu/inicio)

    From Cuba to Canada:

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.


    For full details and exemptions, see
    Canadian Government


    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.
  • (COVID-19) Dominicain Republic requirements (Updated - January 4th, 2023)

    From Canada to Dominicain Republic

    • Travellers are not required to provide proof of a negative COVID-19 test result before travelling to the Dominican Republic.

    • Travellers with a high temperature or with symptoms will be required to take a COVID-19 rapid test. If they test positive, they will be required to quarantine at a designated facility.

    • Travellers are required to fill out an electronic entry form before arrival https://eticket.migracion.gob.do/

    • As of May1st 2023, the Canadian passport must be valid for at least 6 months following your return date.

    From Dominicain Republic to Canada
     

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.

  • (COVID-19) Mexico travel requirements (Updated - February 1st, 2023)

    From Canada to Mexico:

    • Travellers are not required to provide proof of a negative COVID-19 test result before travelling to Mexico.

    • Asymptomatic travellers are not required to quarantine on arrival in Mexico.

    • Please note that the Mexican government is now imposing an environmental tax for some municipalities (Cancun, Riviera Maya, Isla Mujeres, etc). Please provide a fee of 31,12 Mexican pesos (approximately $ 1.60 USD) per night per person of 2 years old +, payable directly to the destination. Local taxes and charges at destination may change at any time without notice.

    • Please note that the Mexican government is now imposing an environmental tax for some municipalities (Los Cabos, Mexico). The hotels will charge an environmental sanitation tax fee of 33.68 pesos (approximately $1.70 US, depending of the current exchange rate) per room, per night regardless of the room occupancy. This tax will be payable directly to the hotel. Local taxes and fees may change at any time without notice.

    • Effective Apr.1,2021, the state of Quintana Roo (which includes Cancun & Cozumel) will be requiring all international travellers over the age of 14 to pay a tourism usage fee (tax) of 244.00 Mexican pesos (approximately $15CAD depending on the current exchange rate). The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Travellers have the option to access http://visitax.gob.mx

    From Mexico to Canada:
     

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.
  • (COVID-19) Jamaica travel requirements - (Updated - September 30th, 2022)

    From Canada to Jamaica

    • All travellers will be screened via thermal temperature checks and symptom observation. If a traveller's temperature is elevated, the visitor will be subject to additional screening, including testing if needed. Any visitor who exhibits symptoms or is ill will be subject to quarantine.

    For full details and exemptions, see
    Visit Jamaica

    From Jamaica to Canada

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.

  • (COVID-19) USA travel entry requirements - (Updated - June 15th, 2022)
    As of June 12, 2022, it will no longer be necessary to be tested for COVID-19 within 24 hours prior to boarding a flight to the USA.

    Passengers entering or transiting through the USA must have a COVID-19 vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. Passenger details (e.g., name and date of birth) in the certificate must match those stated in the passport/travel document.
    Passengers must complete an attestation form before departure. The form can be found at https://www.cdc.gov/quarantine/order-safe-travel.html .
    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements.
  • FAQ COVID-19 Transat Vacations
  • FAQ COVID-19 Air Canada Vacations
    Please visit their FAQ for more details :
    https://vacations.aircanada.com/en/travel-info/covid-19#COVID-19FAQ
     
  • FAQ COVID-19 Sunwing Vacations
    Please visit their FAQ for more details :
    https://www.sunwing.ca/fr/travel-requirements
  • What makes Voyages Bergeron different from other travel agencies?

    Voyages Bergeron has been in business since 1950, with offices in Montreal and Longueil. Thanks to the trust we have earned with our customers, Voyages Bergeron has been a recognized and respected name in the tourist industry for over half a century.

  • Are there service fees at Voyages Bergeron?

    Fees are charged when changes are made to a reservation. Therefore, when there is a name correction,
    addition of passengers, a name change, a change of departure date/hotel or destination, change of hotel room occupancy,
    a change of credit card or methods of payment used at the time of booking or if the final payment date is exceeded, a change fee
    of $25 + taxes will be charged.

    This fee will also be charged for a cancellation request, whether a full or partial refund by the tour operator. 

  • What are CPO fees?

    These are additional and compulsory fees of 0.35% ($3.50 for every $1000) which contribute to an indemnisation fund for Quebec travel-agent customers. The fees are administered by the Consumer Protection Office and are automatically added to your bill and charged to your credit card for the reservations made from November 01st 2021.

    You can receive reimbursement of this fee from our agency if a service supplier such as an airline is unable to respect its obligations, for example in the case of bankruptcy.

  • Do you have all-inclusive formulas at the agency that are not on your website?

    All of our all-inclusive packages are available on our website. Our website is also our best search tool.

  • Is it safe and secure to make a reservation on the Internet?

    SSL technology codes your credit card number, name, address and telephone number before it is transmitted over the Internet. This process gives electronic transactions the same security guarantees as purchases made by telephone. In the final step of making your reservation, note the padlock symbol in the upper left corner of the webpage address bar. That symbol indicates it is a secure transaction.

  • Can my trip be paid using the credit card of a person who will not be travelling with me?

    Yes, but…

    • Be sure to make a photocopy of the credit card used, as well as a photocopy of one piece of picture-ID belonging to the credit card holder and to send it to our email : resa.web@voyagesbergeron.com or the email adresse of the agent assigned to your file. 
    • We will also need a confirmation from the credit card older that the transaction is autorized.
  • What about the expiry date of my passport?

    If travelling to a foreign country, it is recommended that all Canadians carry a Canadian passport that is valid for at least 6 months after your return date. For more information about the entry and exit requirements of the country you would like to visit, please visit the: https://travel.gc.ca/travelling/advisories

  • If my child is under 2 years of age, do I need to mention it when I make my reservation?

    Yes. We must inform the tour operator that your infant will travel with you. Also, certain countries require the paiement of a tourist card for all travelers including babies (fees between 16$ to 22$).

    We must also make sure that your infant can stay at your hotel. Some hotels are adult-only, and some will not accept more than one child per room.

    Attention: If your infant will be turning 2 years of age during your trip, he or she has to be considered as a child before leaving and must therefore pay the child rate.

  • From what age is my child considered an adult?

    Usually, tour-operators and hotels offer special rates for children 12 and under and sometimes teens between 13-17 years can also benefit a special rate.

  • How and when I will receive my travel documentation ?

    You will get your travel documents by e-mail about 2 weeks before your departure. Please print and bring them with you for your trip.

  • Tourist card for the Dominican Republic is it included ?

    With Sunwing Vacation and Signature Vacation, the tourist cards to enter Dominican Republic are not included in the package. Each passenger must pay $10 US on arrival at the Dominican Republic airport, as well as $20 US in exit tax when leaving. 

  • What is an electronic travel document?

    A travel document is issued for a plane ticket, a package, car rental, hotel reservation, cruise, etc. This information is registered in your name in the supplier's’ computer system. You will receive a copy of these electronic documents by e-mail, and must print and have them with you for your trip.

    The electronic ticket that you print is simply to remind you of your trip schedule. When you arrive at your airline counter, you need only to prove your identity to get access to the services you have reserved.

  • Can I pre-select my seat on the plane?

    It is possible to pre-select your seats with a fee that will differ from one airline to another. You can make your seat selection by yourself from the 'TRIPBOOK' link mentioned in your booking confirmation. 

    It is also possible to select your seats free of charge during your pre check-in within 24 hours before your departure. 

  • Can I reserve a special meal on the airplane?

    With the airlines that offer this service, you can add and pay your meals in advance at the time of booking or after, by using the 'TRIPBOOK' link mentioned in your booking confirmation. 

  • Can I make a special request for the hotel room before leaving?

    Yes, you can make special requests for your hotel room at the last step of your online reservation. Special requests are not guaranteed and depends on the hotel availability.

  • If I book a last minute departure, how do I get my travel documentation ?

    You will get your electronic ticket by e-mail, or you can go on our website under ''My Reservation'' link located at the right on our home page. 

  • What kind of payment is accepted?

    Our website accepts VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Note that American Express cards are not accepted by Cuban tour operators such as Caribe Sol and Holasun. We accept credit cards, debit cards and cash if you make your reservation directly at the agency.

  • Do I need vaccinations for my trip?

    Certain countries require vaccinations. Since we cannot answer medical questions, we suggest you contact your family doctor or a travel-health clinic near you for more information. You will also find information on the Government of Canada website: https://travel.gc.ca/

  • Can I bring sports equipment to my destination?

    If you want to bring sports equipment to your destination, check the carrier's regulations with your travel agent or the carrier itself. For some equipments, you may have restrictions.

  • Do I have to confirm my flight before leaving?

    Yes. You must call the departure airport to confirm that your flight is on time 24 hours before your departure, or go to the departure airport website.

    Montreal Airport
    514-394-7377
    1-800-465-1213
    www.admtl.com

  • How long in advance should I be at the airport?

    Passengers must register at least 3 hours before departure time for international flights, and 90 minutes in advance for domestic flights. You may want to give yourself more time during high density hours (between 6 a.m - 8:30 a.m, 11 a.m. - 1 p.m. and 3 p.m.- 7 p.m.) as well as at high season periods such as Christmas holiday time, school break, etc.)

  • What does it cost to park at the Montreal airport?

    There are different parking lots available at the Montreal airport. Rates vary according to the lot and service offered. Free shuttle bus service can take you between the parking lots and the airport terminal 24 hours a day. For more information about Park’n Fly parking options, please click here.

  • When is hurricane or rainy season?

    Tropical storms and hurricanes can affect eastern North America, the Caribbean and Central America generally from June to November. Most storms happen in August, September and October when ocean water is at its warmest. Hurricane season is a hot and humid period that is often accompanied by tropical rains.

    Consult our Advice and Warnings Per Country section at least twice (when planning your trip and just before leaving) in order to verify that your destination is a safe place to go.

    For Canadian Government advice, please click here.

  • What happens with my trip in case of a hurricane or natural disaster?

    When a natural disaster strikes, it is difficult to predict damage. According to recommendations from the Government of Canada, the tour operator is responsible for cancelling your trip and changing your destination to repatriate you, etc. The tour operator will decide if the destination will be changed or if you will be reimbursed for the trip in totality or in part, or if it will give you a travel credit. The tour operator can also decide that the trip is nonrefundable.

    For Canadian Government advice, .

  • Who picks me up at the destination airport, and brings me back to the airport when I leave?

    Your representative at the destination is aware of your arrival and will be waiting for you at the airport. The person will be clearly identified as your tour operator’s representative. That person will tell you which bus to get on to take you to your hotel, and will give you the schedule for an information session to help you find out what is available at the hotel. He or she should also be able to answer any questions you may have.

    The procedure is similar on the day you leave. Your representative will let you know the time and place to wait at your hotel for the bus that will take you back to the airport for your departure.

  • How much and who should I tip?

    We advise you to ask this question to the representative at your destination. He or she will know about tipping customs at the hotel. Certain hotels categorically refuse tips, whereas others have no rules about tipping. Tipping is at your discretion and can be distributed among the quality services that you’ve received. You may even see tips given in the form of clothing, hygiene products, school supplies, objects, etc., particularly in Cuba.

    In certain hotels, tips are included in your package. Usually room-cleaning staff are not part of this tipping package. You may want to leave a small amount each day or a lump sum at the end of the trip, depending on whether you always have the same person taking care of your room.

  • Who do I see about taking an excursion?

    If you are interested in taking an excursion, you can speak with the representative at your destination. They will be able to give you information and book something for you.

    Certain tour operators sell excursions here, before your departure. Contact us to find out more.

  • What time do I have to leave my hotel room?

    International hotel check-out time is 12:00 noon. In certain hotels it may be 11 a.m. If your return flight is in the evening, ask the hotel about what arrangements they offer to accommodate their guests. There may be a courtesy room for people with late departures. If your room is available, the hotel might rent it to you for a few hours for a modest fee.

    Unfortunately you travel agent cannot organize this for you before departure.

  • How much alcohol and tobacco can I bring back to Canada?

    To bring alcohol or tobacco back, you must be the minimum legal age as required by the province or territory in which you enter Canada.

    Alcoholic Beverages

    • 1.5 litres of wine
    • 1.14 litres (40 ounces) of spirits
    • a total of 1.14 litres of wine or spirits
    • 24 335-ml bottles or cans of beer or wine (maximum 8.5 litres) Tobacco Products

    Tobacco Products

    • 200 cigarettes
    • 50 cigars or cigarillos
    • 200 grams of loose tobacco
    • 200 tobacco sticks

    For more information, please consult the Canada Border Services Agency website.

  • Is it possible that the price at Step 1 is different from the price at Step 3?

    The prices shown in step 1 (search results) are prices based on the latest system update made with our suppliers (Ex. Air Canada Vacations, etc.). When you go to step 3, you are in secure mode (HTTPS), which links directly with the supplier’s system, offering you the final price. Depending on supply and demand, the final price may have increased or decreased. As our system updates, several times a day, the prices displayed in step 1 (search results) are then adjusted in relation to step 3.

  • Once my reservation is made, what happens if the price goes up or down?

    The price may fluctuate according to offer and demand. Unfortunately we cannot reimburse you for the difference If you have purchased a product and the price goes down, which happens when the tour operator wants to fill seats rapidly. If the price goes up after you have purchased a product, we do not charge you the difference either.

  • Is my personal information kept confidential?

    Voyages Bergeron’s confidentiality policy ensures that your personal information remains confidential. Under no circumstances do we share it with any third parties.

  • How do I know if my reservation is confirmed?

    Your reservation number will appear on the final screen once you have completed the online reservation process. We will also send this number to you in a confirmation e-mail.

  • What should I do if I do not receive a confirmation e-mail following my online reservation?

    Call us toll free at 1-888-8-SOLEIL (1-888-876-5345).

  • What should I do if I need help during my trip?

    Consult your tour operator’s representative at your destination. He or she is in the best situation to help you. It is also possible to download the application for certain wholesalers to communicate with your representative via this application. The contact information is also found on the travel documents.

    You can find all the information such as contact information and others under the following links:

    • Sunwing Vacations

    https://www.sunwing.ca/en/faqs/destination-representatives
     

    • Transat Holidays

    https://www.airtransat.com/en-CA/travel-information/customer-service/contact-us?
     

    • Air Canada Vacations

    https://vacations.aircanada.com/en/travel-info/frequently-asked-questions#needassistanceduringmytrip
    For Cancun / Mayan Riviera (Mexico), Punta Cana, Puerto Plata. Samana (Dominican Republic). Please note that the staff that will greet you upon arrival will be served by "Coming2". 
    They will be available for any questions during your stay and can be reached by phone:
    Mexico 800 461 0678 (local only  - don't put the "1" at the beginning). 
    Dominican Republic 1-800 200 1217 (local only) 

    • Caribe Sol

    https://www.holasunholidays.ca/faq/

     

  • Once I return, if I am disappointed about certain aspects of my trip, what can I do?

    As soon as possible following your return, send your comments by email to our customer service department at:

    servicealaclientele@voyagesbergeron.com We will follow up with you and the tour operator. Please note that the timeline to get an answer back may be long, particularly in high season.

  • What are the documents I need for my trip?

    We will send you your electronic travel document by e-mail (airplane ticket, hotel coupon, etc.) two or three weeks before your departure date, or sooner if you made your reservation at the last minute. Please print these documents for your trip. It is your responsibility to ensure that you have all required documents (passport, visa, ID cards, parental consent forms, insurance, etc.) to allow you to enter the country of destination and to re-enter Canada upon your return. Certain countries may require that your passport be valid up to 6 months after your date of return. See www.travel.gc.ca for more information.

  • What documents do I need to get married down South?

    For this information we suggest you contact us. You can also find information at the embassy of the country where you wish to get married.

  • A child turning 2 years of age during the trip

    if your infant is going to turn 2 years of age during the trip, he or she is considered a child before leaving and must pay the child price.

  • How is Voyages Bergeron different from tour operators?

    We sell travel packages from all tour operators, so you can compare the best products with the best prices. We offer postal rebates and value-added bonuses.

  • Recommendations to avoid waiting in line at Voyages Bergeron!
    Recommendations to avoid waiting in line at Voyages Bergeron!

    Since our team is very busy these last weeks, we invite you to read this newsletter to know some tips to avoid waiting on the phone: https://us13.campaign-archive.com/?e=[UNIQID]&u=d1d587034b7a1f312879211cb&id=241c528cad

    We thank you for your patience and your precious understanding!