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  • (COVID-19) Sunwing extends validity of future travel credits to Sept. 30, 2026 (Updated on January, 2nd, 2021)

    Sunwing is extending the validity of its future travel credits (FTCs) to Sept. 30, 2026.

    “There is no denying that the COVID-19 pandemic has taken an unprecedented toll on Canadians from coast to coast, and the entire world, and its timeline continues to remain uncertain,” says Sunwing in a statement issued today.

    “As a result, Sunwing is pleased to announce it is extending the validity of future travel credits until September 30, 2026.”

    All Sunwing customers who were impacted by cancelled travel due to the pandemic and who made non-refundable bookings will now be able to use their credits for travel up to September 30, 2026.

    The company says the extension is intended to provide Sunwing customers with greater flexibility so they can plan their future vacation to the tropics with peace of mind.

    The vast majority of Sunwing’s future travel credits were set to expire by June 20, 2022, however “travel restrictions and the global pandemic have gone on far longer than anyone could have ever expected,” says the company.

    Sunwing says the voucher extension accounts for the uncertain timeline and travel restrictions currently in place. “Moreover, it will ensure Canadians, including those in smaller regional markets, can fully enjoy their future getaway at a time that is convenient for them.”

    The travel credit extension is specific to those customers who made non-refundable bookings. Any Sunwing customers with cancelled travel as a result of the pandemic, and who made bookings that were refundable or partially refundable, have received refunds in the form of original payment.

    The expiration date on customers’ existing future travel credits will automatically be updated, so there is no action required on the part of travel agents or customers. Travel credits can be redeemed when booking an upcoming flight or vacation package.

  • (COVID-19) Temporary suspension of Transat operations (Updated on January, 29th, 2021)

    Advisory – Temporary suspension of our operations 

    Following measures announced by the Canadian government, we are suspending our regular operations from January 31 to April 30, 2021. For our customers currently at destination whose return flights were scheduled during this period, please rest assured that we’re working on a repatriation plan, the details of which will be posted shortly on our platforms.

    We’re receiving a high volume of questions and calls about this announcement and its impact on our operations. We know that it’s causing a great deal of concern among our customers currently at destination or who planned to travel in the coming weeks, but rest assured that we’re doing everything we can to ensure that this situation beyond our control has the least impact possible on them. That includes making sure that we have a sufficient number of repatriation flights and available seats to return all our customers back home as soon as possible.

    We thank you for your understanding and patience.

  • (COVID-19) Club Med resorts: PCR Test options (Updated on January, 7th, 2020)
    Click the link below
    https://www.voyagesbergeron.com/media/promotion/2021-01/371/club-med-pcr-test-options-en.pdf

    *If you cannot click on the link, copu it to your browser
  • (COVID-19) PCR tests for 30$US in Cuba (Updated on January, 7th, 2020)

    Cuba has just announced new PCR testing capabilities at resorts in several major destinations.

    Indeed, for US $ 30, travelers in Cuba can be tested at their hotel if they are in Varadero, Cayo Coco, Cayo Santa Maria and Holguin. The amounts disbursed will only be by Credit Card. No cash payment will be accepted.The travelers will be explained the procedures during their meeting with the representatives of the wholesalers present at the hotel.

    The director of the Cuba tourist office said: “It is great news that Cuba can offer this convenience to all Canadians who visit our beautiful country, Cuba has a world class health system and the doctor / doctor ratio. highest patients in the world - three times as many as Canada. We are fully prepared to accept an increase in the number of tests ”.

  • (COVID-19) Transat FAQ regarding PCR tests (Updated on January, 7th, 2020)
    Here are some questions and answers you may have regarding PCR tests made madatory by the government fo returm to Canada for all Transat flights:
    http://flyers.transatholidays.com/Montreal/COM-3716%20FAQTestCOVID-Jan7.pdf


    *If you cannot click on the link, copu it to your browser
     
  • (COVID-19) Blue Cross Insurance FAQ (Updated on January, 4th, 2020)

    As of today, the Canadian government will require all air travellers aged five and over arriving in Canada to provide a mandatory negative result from a COVID-19 test. This test must be conducted within 72 hours of boarding. You will find all details on the Canadian government website.

    From the beginning of the pandemic, our priority has always been to protect our clients and to contribute to efforts to slow the spread of COVID-19. We have updated our FAQ related to this new requirement.

  • (COVID-19) Pre-departure COVID-19 testing and negative results for air travellers coming to Canada (Updated on January 4th, 2021)

    Background

    The Government of Canada continues to take unprecedented action to protect the health and safety of Canadians by introducing a new measure to help prevent further introduction and transmission of COVID-19 and new variants of the virus into Canada.

    On December 31, 2020, the Minister of Transport, the Honourable Marc Garneau, under the authority of the Aeronautics Act, is requiring effective January 7, all passengers five years of age or older, be required to test negative for COVID-19 before travelling by air from another country to Canada.

    Documentation of a negative laboratory test result must be presented to the airline prior to coming to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test within 72 hours prior to boarding a flight to Canada.

    All travellers will have their quarantine plans reviewed by a government official and, if not suitable, will be asked to quarantine in a federal quarantine facility.

    Travellers to Canada must use ArriveCAN and provide accurate contact information and their mandatory 14-day quarantine plan on or before entry.

    The government has taken action to increase surveillance and enforcement of these mandatory quarantine restrictions.

    Violating any instructions provided when you enter Canada is an offence under the Quarantine Act and could lead to up to six months in prison and/or $750,000 in fines.

    Canadians who are currently travelling and returning to Canada soon should start immediately arranging for a COVID-19 test, to avoid a delay in their return to Canada. Canadians who are planning to travel abroad should consider how they will meet these requirements before departure.

    Questions and answers

    Q. Will all air passengers travelling to Canada be required to have a negative COVID-19 test result?

    A. Starting January 7, 2021, anyone flying to Canada from another country, unless exempted, will be required to provide written or electronic documentation showing they received a negative result from a COVID-19 test conducted within 72 hours prior to their scheduled boarding.

    The test must be performed using a COVID-19 molecular polymerase chain reaction (PCR) test. Without a negative COVID-19 test, travellers will be denied boarding onto their flight.

    Q. Is the 72 hours starting at the beginning of the trip or the scheduled time arriving in Canada? Is the time related to the time of the test, or when the results are provided?

    A. A COVID-19 molecular polymerase chain reaction (PCR) test must have been conducted within 72 hours prior to boarding a flight to Canada. In other words, the specimen should be within three days prior to the flight, with the expectation that the results will come in the intervening period.

    This timing recognizes that it may take a few days for passengers to receive their results following a PCR test. In addition, flights may be delayed due to unforeseen circumstances, outside the air carrier’s control.

    Q. What will happen if travellers can’t get a COVID-19 test in the country they are in? Can they still board a flight and get tested in Canada? Is there another option in Canada when they land if they are not able to get a COVID-19 test abroad?

    A. Persons who are travelling from a country where PCR testing is unavailable will be required to report to a designated Public Health Agency of Canada quarantine facility for the duration of their mandatory 14-day quarantine. Delays in obtaining test results does not apply.

    Q. Which COVID-19 tests are official/acceptable?

    A. The test result must be from a lab accredited by an external organization (e.g., a government, a professional association or ISO accreditation). Only written or electronic proof of a negative lab test result (PCR test) conducted within 72 hours prior to boarding a flight to Canada will be accepted.

    Q. Will passengers still require temperature checks with this new requirement in place?

    A. At this time, yes. All existing health requirements, including health check questions, temperature screening and the wearing of masks on board flights to Canada remain in place.

    Q. Can the airline refuse boarding if a traveller doesn’t have / can’t get a test?

    A. Yes. Unless otherwise exempt, presentation of a valid negative test to the airline will be a condition of boarding a flight to Canada and therefore, an airline will be required to refuse boarding to travellers that are unable to demonstrate this.

    Q. Who is exempted from this requirement?

    A. Those exempted from this requirement include children who are not five years of age or older.

    Other exemptions include:

    a) a crew member or a person who seeks to enter Canada only to become such a crew member

    b) Emergency service providers

    c) Technical stops – flights refueling

    Q. Would a proof of the vaccine replace the test?

    A. At this time, proof of having a vaccine will not replace a negative test result. While a vaccine protects an individual from illness, further evidence is required to understand if a vaccinated person can still shed virus.

    Q. Why won’t the pre-boarding testing reduce quarantine measures?

    A. Pre-boarding testing is another measure adding to our layers of protection but it can still miss some COVID-19 infections. The 14-day quarantine is the most effective measure we know for limiting the spread of COVID-19.

    Q. What extra measures has the Canada Borders Services Agency (CBSA) put in place?

    A. The CBSA enhanced its presence at airports to observe travellers and any physical indication that they may be ill. Additionally, border services officers (BSOs) apply greater scrutiny and confirm that a traveller’s quarantine plan aligns with information provided via ArriveCAN. BSOs will also ask specific questions to determine whether the traveller will be in contact with vulnerable persons.

    Where questions arise, the person is referred to a Public Health Agency of Canada (PHAC) official on-site at the airport.

    The CBSA, along with its partners, continues to monitor the global environment and takes the steps required to keep Canada and Canadians safe.

    For questions about quarantine requirements and enforcement, contact PHAC.

    Q. Who will pay for the cost of a PCR test abroad?

    A. Travellers should contact their travel insurance provider (whether they have a group, an individual or a credit-card type of insurance) to find out what their COVID-19 related medical expenses coverage include.

    For travellers who do not have travel insurance, we strongly recommend they get insurance immediately and make sure that it covers for COVID-19-related medical expenses, other non-COVID-19 emergency-related expenses, as well as trip cancellation and interruption. Read the fine prints and verify the terms, conditions, limitations, exclusions and requirements of your insurance policy.

    Otherwise, travellers are expected to cover any cost related to being tested and obtaining the proof of their test result.

    Q. What consular services are available if a traveller cannot board a flight back to Canada?

    A. We continue to provide consular service to Canadians abroad. Information about Canada’s Consular services is available on travel.gc.ca: About Consular Services. Canadian government offices abroad do not provide medical attention (including administering COVID-19 testing) or cover medical expenses for Canadian citizens abroad.

    Canadians should sign up with the Registration of Canadians Abroad if they have not done so already. This service enables Canadians to receive important safety updates from the Government of Canada.

    Q. If someone has to reschedule their return trip for a PCR test, would accommodations, rebooking fees and fees for tests be eligible under the Emergency Loan Program?

    A. Canadian citizens affected by COVID-19 outside of Canada must demonstrate they had existing plans to return to Canada prior to the COVID-19 pandemic and that they do not have another source of funds.

    Most Canadians abroad would no longer be eligible for a CV19 loan (as per current eligibility criteria) given that they would have had plenty of time and opportunity to return to Canada since the pandemic reached a critical point in March/April 2020.

    It is no longer enough for clients to indicate that they are attempting to book travel back to Canada now and are unable to do so because of COVID-19, or because of the new PCR test requirement.

    Q. Are Canadians who travelled after the Government of Canada advised against non-essential travel outside of Canada due to the COVID-19 outbreak eligible to the loan?

    A. Canadians who travelled abroad after the Government of Canada advised to avoid non-essential travel (March 13, 2020) due the COVID-19 outbreak are unlikely to be eligible for a loan given that they would have had plenty of time and opportunity to return to Canada since the pandemic reached a critical point in March/April 2020.

    Q. Can the loan be used to cover limited costs (transportation, food, etc.) AFTER repatriation to Canada?

    A. COVID-19 Emergency Loans may not be used to cover costs related to mandatory quarantine or self-isolation in Canada.

     

  • (COVID-19) COVID-19 testing required for people flying into Canada (Updated on December 31st, 2020)
    Starting January 7, 2021, air travellers 5 years of age or older will be required to present a negative COVID-19 test result to the airline prior to boarding international flights bound for Canada. See the news release for air travellers.

    https://www.canada.ca/en/transport-canada/news/2020/12/pre-departure-covid-19-testing-and-negative-results-to-be-required-for-all-air-travellers-coming-to-canada.html

    Please note that the mandatory tests which must be carried out at destination before return are the sole responsibility ot the traveler as well as the costs incurred.
    it is also important to mention that the availability of appointments in each clinic can not be guaranteed, nor the time of delivery of PCR test results. It is therfore the sole responsibility of travelers to ensure they have valid proof of negative results from the PCR test, carried out 72 hours before returning to Canada
    
     
  • (COVID-19) SUNWING answers your questions (updated on November 27th, 2020)
    Sunwing is providing you with a document gathering all the questions you may have concerning the COVID-19
    We invite you to read this document by clicking on this link: https://www.voyagesbergeron.com/media/promotion/2020-11/347/11262020-faq-tradegeneral-cons.pdf

    (if you are unable to open the link, please copy it to your brower's address bar)
     
  • (COVID-19) Requirements for travellers entering Canada by air (updated on November 3rd, 2020)

    Requirements for travellers entering Canada by air

    As of November 21, 2020, if you're flying to Canada as your final destination, you must use ArriveCAN to submit your:

    • travel and contact information
    • quarantine plan (unless exempted under conditions set out in the mandatory isolation order)
    • COVID-19 symptom self-assessments

    You must:

    • submit your information before you board your flight to Canada
    • be ready to show your ArriveCAN receipt when seeking entry into Canada
      • a border services officer will verify that you have submitted your information digitally

    If you don't submit your information through ArriveCAN, you may:

    • face additional delays at the border for public health questioning
    • be subject to enforcement action, which can range from verbal warnings to $1,000 fines
  • (COVID-19) Manulife insurance: COVID-19 Pandemic Travel Plan
  • (COVID-19) New measures introduced for non-medical masks or face coverings in the Canadian transportation system

    News release

    April 17, 2020                Ottawa              Transport Canada

    COVID-19 is a global public health challenge that has changed the daily lives of people around the world, and ensuring the safety and security of Canadians remains the Government of Canada’s top priority.

    Today, the Minister of Transport, the Honourable Marc Garneau, announced new measures requiring all air passengers to have a non-medical mask or face covering to cover their mouth and nose during travel. These measures come into effect at noon EDT on April 20, 2020.

    When travelling by air, travellers will be asked to cover their mouth and nose:

    • at Canadian airport screening checkpoints, where the screeners cannot always keep two metres of separation between themselves and the traveller;
    • when they cannot physically distance from others, or as directed by the airline employees; and
    • when directed to do so by a public health order or public health official.

    Aviation passengers on all flights departing or arriving at Canadian airports will also be required to demonstrate they have the necessary non-medical mask or face covering during the boarding process otherwise they will not be allowed to continue on their journey. Passengers should follow the current Public Health Agency of Canada’s guidance on face coverings.

    When travelling by marine modes of transportation, travellers are encouraged to wear non-medical masks or face coverings whenever possible. In addition, operators of ferries and essential passenger vessels will, when feasible:

    • provide public messaging to travellers about the need to have a non-medical mask or face covering to cover their mouth and nose during their journey when they cannot maintain physical distance from others, and that passengers could be subject to denial of boarding should they fail to comply.

    Passengers travelling by rail or motor carrier/bus modes of transportation are also strongly encouraged to wear non-medical masks or face coverings as much as possible. Passengers may be asked by the transportation operator to cover their noses and mouths when physical distancing is not possible.

  • (COVID-19) What are the Tour Operator general conditions (updated on July 22nd, 2020)
    From March 19th, and for all departures up to and including July 31stCaribe sol reimburse all reservations in the form of a credit valid for the next 24 months. 
    For Transat, the credit will be valid for life, with no expiration date and may be fully transferable
    Air Canada Vacations has announced that Future Travel Credits that have been issued for
    cancelled vacations due to COVID-19 will no longer expire. All Air Canada Vacations bookings where a
    Future Travel Credit has been issued dating back to March 4th, will be re-issued and you will receive a
    new invoice. Any new Future Travel Credits issued on files affected by cancellations due to COVID-19
    will also no longer have an expiry date. Please note, given the high volume of updates required to all
    FTCs there will be a significant delay in receiving your updated invoices.
    Except for Air Canada flights to Cancun and Montego Bay which will be operated in June, July or August 2020
    
    However, for Sunwing and Signature, the period of departures concerned is from March 17th to August 31st inclusive 
    For Sunwing and Signature, the credit will be valid 
    until June 20, 2022 except for August Departures, the credit will be valid until August 31st, 2022. For Transat, the credit will be valid for 24 months, from your initial 
    return date. 
    
    For Caribe Sol, the credit will be valid for 24 months from the initial departure date for departure from march 13th to July 31st
    You will automatically receive an invoice to this effect in the coming days. You do not have to contact us. Thank you for your understanding.
    
    
    * Despite the fact that we try to give you the fairest information possible regarding the cancellation policies due to COVID-19, tour operators very often changing procedures, we cannot guarantee that our information is in total time fully up to date. We therefore advise you to always check the dates of the last updated on their respective policies on the tour operators' sites. Thank you for your understanding.
  • (COVID-19) How to reach our travel agents
    You can reach our Travel agents by Phone at 1-888-876-5345 during our opening hours on Monday to Friday from 9:00AM to 5:00PM or by email at resa.web@voyagesbergeron.com
  • (COVID-19) Transat's health and safety program (June 16th, 2020)
    Introducing Transat's health and safety program
     
     
  • What makes Voyages Bergeron different from other travel agencies?

    Voyages Bergeron has been in business since 1950, with offices in Montreal and Longueil. Thanks to the trust we have earned with our customers, Voyages Bergeron has been a recognized and respected name in the tourist industry for over half a century.

  • Are there service fees at Voyages Bergeron?

    Most of the time our service fees are included in our prices. A service fee may apply for reserving a flight. We always let you know before you make your reservation if we will charge a service fee. Any change or cancellation that you make to your file will incur a service fee charged by Voyages Bergeron, as well as fees required by the tour operator, which may be as much as the total cost of your reservation. For more details, please see the Regulations and Policies section of the Voyages Bergeron and tour operator websites.

  • What are CPO fees?

    These are additional and compulsory fees of 0.1% ($1 for every $1000) which contribute to an indemnisation fund for Quebec travel-agent customers. The fees are administered by the Consumer Protection Office and are automatically added to your bill and charged to your credit card.

    You can receive reimbursement of this fee from our agency if a service supplier such as an airline is unable to respect its obligations, for example in the case of bankruptcy.

    Since January 1st 2019, You no longer have to pay to benefit from the Fund's protection
  • Do you have all-inclusive formulas at the agency that are not on your website?

    All of our all-inclusive packages are available on our website. Our website is also our best search tool.

  • Is it safe and secure to make a reservation on the Internet?

    SSL technology codes your credit card number, name, address and telephone number before it is transmitted over the Internet. This process gives electronic transactions the same security guarantees as purchases made by telephone. In the final step of making your reservation, note the padlock symbol in the upper left corner of the webpage address bar. That symbol indicates it is a secure transaction.

  • Can my trip be paid using the credit card of a person who will not be travelling with me?

    Yes, but…

    • Be sure to make a photocopy of the credit card used, as well as a photocopy of one piece of picture-ID belonging to the credit card holder.
    • Fax the photocopy to your travel agent, or scan and send it by e-mail.
  • What about the expiry date of my passport?

    If travelling to a foreign country, it is recommended that all Canadians carry a Canadian passport that is valid for at least 6 months after your return date. Please refer to the travel section of the Government of Canada website.

  • If my child is under 2 years of age, do I need to mention it when I make my reservation?

    Yes. We must let the tour operator know that your infant will be accompanying you. Also, certain countries require payment for a child’s tourist card.

    We must also make sure that your infant can stay at your hotel. Some hotels are adult-only, and some will not accept more than one child per room.

    Attention: If your infant will be turning 2 years of age during your trip, he or she is considered a child before leaving and must therefore pay the child price.

  • From what age is my child considered an adult?

    Usually tour and hotel operators give special rates for children ages 12 and under. Sometimes teens between 13-17 years of age also benefit from a special rate.

  • How will I get my plane ticket?

    You will get all your travel documents by e-mail about 2 weeks before your departure. Please print and bring them with you for your trip.

  • How do I get my tourist card?

    Certain warm destinations require a tourist card, for example Mexico, Cuba and Dominican Republic. Tourist cards are distributed in the airplane by the flight attendants.

    ATTENTION : With Sunwing Vacation and Signature Vacation, the tourist card to enter Dominican Republic is not included in the package. Each passenger must pay $10 US on arrival at the Dominican Republic airport, as well as $20 US in exit tax when leaving.

  • What is an electronic travel document?

    A travel document is issued for a plane ticket, a package, car rental, hotel reservation, cruise, etc. This information is registered in your name in the supplier's’ computer system. You will receive a copy of these electronic documents by e-mail, and must print and have them with you for your trip.

    The electronic ticket that you print is simply to remind you of your trip schedule. When you arrive at your airline counter, you need only to prove your identity to get access to the services you have reserved.

  • What are the advantages of an electronic ticket?

    The advantage for you is that you cannot lose your ticket. By having it in your e-mails, you can print it out wherever you are in the world.

  • Can I pre-select my seat on the plane?

    Certain airlines offer seat selection service, others do not. In most cases you pay the airline for this service, and pre-select your seats directly on their website.

    Please have on hand :

    • Your file number
    • The date and number of your departure and flight
    • Place of departure and destination
    • Name of passenger(s)
    • Your credit card
  • Can I reserve a special meal on the airplane?

    Most airline companies accommodate passengers who make such requests in advance, and most will serve vegetarian or special meals for passengers with food allergies. Make your request in the “Passenger Special Request’ section when you make your online reservation, or contact your travel agent.

    In the event that you have to purchase your meal on board the airplane, it is likely that you will be able to find something suitable. In the case of food allergies, it is your responsibility to let us know.

  • Can I make a special request for the hotel room before leaving?

    Yes, you can make special requests for your hotel room at the 4th step of your online reservation. Special requests are not guaranteed but are generally considered by the hotel, according to availability.

  • If I reserve at the last minute, how do I get my plane ticket?

    You will get your electronic plane ticket by e-mail, or go to the electronic ticket counter of our website in the “Self Serve” section.

  • What kind of payment is accepted?

    Our website accepts VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Note that American Express cards are not accepted by Cuban tour operators, such as Caribe Sol and Holasun. We accept credit cards, debit cards and cash if you make your reservation directly at the agency.

  • Do I need vaccinations for my trip?

    Certain countries require vaccinations. Since we cannot answer medical questions, we suggest you contact your family doctor or a travel-health clinic near you for more information. You will also find information on the Government of Canada website: https://travel.gc.ca/

  • Can I bring sports equipment to my destination?

    If you want to bring sports equipment to your destination, check the carrier's regulations with your travel agent or the carrier itself. For some equipments, you may have restrictions.

  • Do I have to confirm my flight before leaving?

    Yes. You must call the departure airport to confirm that your flight is on time 24 hours before your departure, or go to the departure airport website.

    Montreal Airport
    514-394-7377
    1-800-465-1213
    www.admtl.com

  • How long in advance should I be at the airport?

    Passengers must register at least 3 hours before departure time for international flights, and 90 minutes in advance for domestic flights. You may want to give yourself more time during high density hours (between 6 a.m - 8:30 a.m, 11 a.m. - 1 p.m. and 3 p.m.- 7 p.m.) as well as at high season periods such as Christmas holiday time, school break, etc.)

  • What does it cost to park at the Montreal airport?

    There are different parking lots available at the Montreal airport. Rates vary according to the lot and service offered. Free shuttle bus service can take you between the parking lots and the airport terminal 24 hours a day. For more information about Park’n Fly parking options, please click here.

  • When is hurricane or rainy season?

    Tropical storms and hurricanes can affect eastern North America, the Caribbean and Central America generally from June to November. Most storms happen in August, September and October when ocean water is at its warmest. Hurricane season is a hot and humid period that is often accompanied by tropical rains.

    Consult our Advice and Warnings Per Country section at least twice (when planning your trip and just before leaving) in order to verify that your destination is a safe place to go.

    For Canadian Government advice, please click here.

  • What happens with my trip in case of a hurricane or natural disaster?

    When a natural disaster strikes, it is difficult to predict damage. According to recommendations from the Government of Canada, the tour operator is responsible for cancelling your trip and changing your destination to repatriate you, etc. The tour operator will decide if the destination will be changed or if you will be reimbursed for the trip in totality or in part, or if it will give you a travel credit. The tour operator can also decide that the trip is nonrefundable.

    For Canadian Government advice, .

  • Who picks me up at the destination airport, and brings me back to the airport when I leave?

    Your representative at the destination is aware of your arrival and will be waiting for you at the airport. The person will be clearly identified as your tour operator’s representative. That person will tell you which bus to get on to take you to your hotel, and will give you the schedule for an information session to help you find out what is available at the hotel. He or she should also be able to answer any questions you may have.

    The procedure is similar on the day you leave. Your representative will let you know the time and place to wait at your hotel for the bus that will take you back to the airport for your departure.

  • How much and who should I tip?

    We advise you to ask this question to the representative at your destination. He or she will know about tipping customs at the hotel. Certain hotels categorically refuse tips, whereas others have no rules about tipping. Tipping is at your discretion and can be distributed among the quality services that you’ve received. You may even see tips given in the form of clothing, hygiene products, school supplies, objects, etc., particularly in Cuba.

    In certain hotels, tips are included in your package. Usually room-cleaning staff are not part of this tipping package. You may want to leave a small amount each day or a lump sum at the end of the trip, depending on whether you always have the same person taking care of your room.

  • Who do I see about taking an excursion?

    If you are interested in taking an excursion, you can speak with the representative at your destination. They will be able to give you information and book something for you.

    Certain tour operators sell excursions here, before your departure. Contact us to find out more.

  • What time do I have to leave my hotel room?

    International hotel check-out time is 12:00 noon. In certain hotels it may be 11 a.m. If your return flight is in the evening, ask the hotel about what arrangements they offer to accommodate their guests. There may be a courtesy room for people with late departures. If your room is available, the hotel might rent it to you for a few hours for a modest fee.

    Unfortunately you travel agent cannot organize this for you before departure.

  • How much alcohol and tobacco can I bring back to Canada?

    To bring alcohol or tobacco back, you must be the minimum legal age as required by the province or territory in which you enter Canada.

    Alcoholic Beverages

    • 1.5 litres of wine
    • 1.14 litres (40 ounces) of spirits
    • a total of 1.14 litres of wine or spirits
    • 24 335-ml bottles or cans of beer or wine (maximum 8.5 litres) Tobacco Products

    Tobacco Products

    • 200 cigarettes
    • 50 cigars or cigarillos
    • 200 grams of loose tobacco
    • 200 tobacco sticks

    For more information, please consult the Canada Border Services Agency website.

  • Is it possible that the price at Step 1 is different from the price at Step 3?

    The prices shown in step 1 (search results) are prices based on the latest system update made with our suppliers (Ex. Air Canada Vacations, etc.). When you go to step 3, you are in secure mode (HTTPS), which links directly with the supplier’s system, offering you the final price. Depending on supply and demand, the final price may have increased or decreased. As our system updates, several times a day, the prices displayed in step 1 (search results) are then adjusted in relation to step 3.

  • Once my reservation is made, what happens if the price goes up or down?

    The price may fluctuate according to offer and demand. Unfortunately we cannot reimburse you for the difference If you have purchased a product and the price goes down, which happens when the tour operator wants to fill seats rapidly. If the price goes up after you have purchased a product, we do not charge you the difference either.

  • Is my personal information kept confidential?

    Voyages Bergeron’s confidentiality policy ensures that your personal information remains confidential. Under no circumstances do we share it with any third parties.

  • How do I know if my reservation is confirmed?

    Your reservation number will appear on the final screen once you have completed the online reservation process. We will also send this number to you in a confirmation e-mail.

  • What should I do if I do not receive a confirmation e-mail following my online reservation?

    Call us toll free at 1-888-8-SOLEIL (1-888-876-5345).

  • What should I do if I need help during my trip?

    Consult your tour operator’s representative at your destination. He or she is in the best situation to help you. Otherwise you can contact Voyages Bergeron.

  • Once I return, if I am disappointed about certain aspects of my trip, what can I do?

    As soon as possible following your return, send your comments by email to our customer service department at:

    servicealaclientele@voyagesbergeron.com We will follow up with you and the tour operator. Please note that the timeline to get an answer back may be long, particularly in high season.

  • What are the documents I need for my trip?

    We will send you your electronic travel document by e-mail (airplane ticket, hotel coupon, etc.) two or three weeks before your departure date, or sooner if you made your reservation at the last minute. Please print these documents for your trip. It is your responsibility to ensure that you have all required documents (passport, visa, ID cards, parental consent forms, insurance, etc.) to allow you to enter the country of destination and to re-enter Canada upon your return. Certain countries may require that your passport be valid up to 6 months after your date of return. See www.travel.gc.ca for more information.

  • What documents do I need to get married down South?

    For this information we suggest you contact us. You can also find information at the embassy of the country where you wish to get married.

  • A child turning 2 years of age during the trip

    if your infant is going to turn 2 years of age during the trip, he or she is considered a child before leaving and must pay the child price.

  • How is Voyages Bergeron different from tour operators?

    We sell travel packages from all tour operators, so you can compare the best products with the best prices. We offer postal rebates and value-added bonuses.

  • (COVID-19) Air Canada to Suspend Flights to the Caribbean and Mexico ( Updated January 29th, 2021)
    News Releases
    Air Canada to Suspend Flights to the Caribbean and Mexico at the request of, and to Support Government of Canada COVID-19 Mitigation Efforts

    MONTREAL, Jan. 29, 2021 Air Canada today said that, beginning January 31, it is temporarily suspending flights to Mexican and Caribbean destinations for 90 days in response to ongoing COVID-19 concerns, particularly during the Spring Break period. The decision, designed to achieve an orderly reduction in service and minimize customer impact, was taken in collaboration with the Government of Canada following consultations.

    "Air Canada believes a collaborative approach with the Government of Canada involving all air carriers is the best means to respond to the COVID-19 pandemic, especially given concerns around the variants of COVID- 19 and travel during the Spring Break period. Through consultation we have established an approach that will allow us to achieve an orderly reduction in service to these destinations that minimizes the impact on our customers and will support important public health goals to manage COVID-19.  System-wide the incremental impact on Air Canada's cash burn is not material given the already reduced levels of passenger traffic resulting from COVID-19 and travel restrictions," said Calin Rovinescu, President and Chief Executive Officer at Air Canada.

    Following consultations with the federal government, Air Canada has agreed to suspend operations to 15 destinations beginning this Sunday, January 31 until Friday, April 30. To help ensure Canadians are not stranded abroad, Air Canada plans to operate a number of one-way commercial flights from affected destinations after January 31 in order to return customers at the suspended destinations to Canada.

    Affected customers will be offered full refunds given the services are being suspended with no alternative available.

    Suspended destinations include:

    • Cayo Coco
    • Cancun
    • Liberia
    • Montego Bay
    • Punta Cana
    • Varadero
    • Puerto Vallarta
    • Antigua
    • Aruba
    • Barbados
    • Kingston
    • Mexico City
    • Nassau
    • Providenciales
    • San Jose