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  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada to remove COVID-19 border and travel measures effective October 1 (Updated on September 26th, 2022)

    News release

    September 26, 2022 | Ottawa, ON | Public Health Agency of Canada

    Since the beginning of the pandemic, the Government of Canada has taken a layered approach to border management to protect the health and safety of Canadians. As the pandemic situation has continued to evolve, adjustments to border measures have been informed by the latest evidence, available data, operational considerations, and the epidemiological situation, both in Canada and internationally. Today the Government of Canada announced the removal of all COVID-19 entry restrictions, as well as testing, quarantine, and isolation requirements for anyone entering Canada, effective October 1, 2022. (...)

    Link of news release : https://www.canada.ca/en/public-health/news/2022/09/government-of-canada-to-remove-covid-19-border-and-travel-measures-effective-october-1.html

  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada announces the suspension of the vaccine mandates for domestic travellers, transportation workers and federal employees effective June 20th (Updated on June 15th, 2022)

    News release

    June 14, 2022 – Ottawa, Ontario – Treasury Board of Canada Secretariat and Transport Canada
    (...) As such, the government announced today that, as of June 20, it will suspend vaccination requirements for domestic and outbound travel, federally regulated transportation sectors and federal government employees. (...)
    Link for news release : https://www.canada.ca/en/treasury-board-secretariat/news/2022/06/suspension-of-the-vaccine-mandates-for-domestic-travellers-transportation-workers-and-federal-employees.html

  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada announces additional easing of border measures effective April 25 (Updated on April 24th, 2022)

    News release

    April 22, 2022 | Ottawa, ON | Public Health Agency of Canada

    The Government of Canada continues to take a risk-based and measured approach to adjusting and easing Canada's border measures. Today, the Government of Canada announced further changes to Canada's border measures for certain eligible travellers.

    Effective April 25, 2022, at 00:01:00 EDT, the following easing of border measures will come into effect.

    Link of press release : https://www.canada.ca/en/public-health/news/2022/04/government-of-canada-announces-additional-easing-of-border-measures-effective-april-25.html

  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada will remove pre-entry test requirement for fully vaccinated travellers on April 1 (Updated on March 22nd, 2022)
    News release
    March 17, 2022 | Ottawa, ON | Public Health Agency of Canada

    Today, the Government of Canada announced that effective April 1, 2022 at 12:01 AM EDT, fully vaccinated travellers will no longer need to provide a pre-entry COVID-19 test result to enter Canada by air, land or water. Fully vaccinated travellers seeking to arrive in Canada before April 1, 2022, must still have a valid pre-entry test. (...)

    Link of Press Release : https://www.canada.ca/en/public-health/news/2022/03/government-of-canada-will-remove-pre-entry-test-requirement-for-fully-vaccinated-travellers-on-april-1.html
  • (COVID-19) Mandatory requirements for travelers as of February 28, 2022 at 12:01 a.m. EST:
    We will be easing the on-arrival testing for fully-vaccinated travellers. This means that travellers arriving to Canada from any country, who qualify as fully vaccinated, will be randomly selected for arrival testing. Travellers selected will also no longer be required to quarantine while awaiting their test result.
    • Children under 12 years old, travelling with fully vaccinated adults, will continue to be exempt from quarantine, without any prescribed conditions limiting their activities. This means, for example, they no longer need to wait 14 days before attending school, camp or daycare.
    • Unvaccinated travellers will continue to be required to test on arrival, on Day 8 and quarantine for 14 days. Unvaccinated foreign nationals will not be permitted to enter Canada unless they meet one of the few exemptions.
    Travellers will now have the option of using a COVID-19 rapid antigen test result (taken the day prior to their scheduled flight or arrival at the land border or marine port of entry) or a molecular test result (taken no more than 72 hours before their scheduled flight or arrival at the land border or marine port of entry) to meet pre-entry requirements. Taking a rapid antigen test at home is not sufficient to meet the pre-entry requirement – it must be authorized by the country in which it was purchased and must be administered by a laboratory, healthcare entity or telehealth service.

    The Government of Canada will adjust its Travel Health Notice from a Level 3 to a Level 2. This means that the Government will no longer recommend that Canadians avoid travel for non-essential purposes.

    Travellers should understand the risks that are still associated with international travel given the high incidence of Omicron, and take necessary precautions.

    On February 28, 2022 at 16:00 EST, Transport Canada’s Notice to Airmen (NOTAM) that restricts where international passenger flights can arrive in Canada will expire. This means that international flights carrying passengers will be permitted to land at all remaining Canadian airports that are designated by the Canada Border Services Agency to receive international passenger flights.
     

    Quick Facts

    • Travellers should check if they are eligible to enter Canada and meet all entry requirements before heading to the border. In addition, some provinces and territories may have their own entry restrictions in place. Check and follow both the federal and any provincial or territorial restrictions and requirements before travelling to Canada.
    • All travellers, regardless of how long they were away from Canada, continue to be required to submit their mandatory information via ArriveCAN (free mobile app or website), including proof of vaccination in English or French and a quarantine plan prior to arriving in Canada.
    • To prove a previous COVID-19 infection, the Government of Canada will continue to only accept molecular test results, taken at least 10 calendar days and no more than 180 calendar days before entering Canada.
    • In considering whether to travel, travellers should consider the availability of medical services in a foreign country, and plan for the potential high costs associated with medical treatment and extending their trip, should they test positive for COVID-19 while abroad. Travellers should also understand that there is a continued risk that border and travel measures in other countries, as well as in Canada, may change while they are abroad and should regularly review the entry requirements and exemptions for their travel situation.
    • Canadians can continue do their part to reduce the spread of COVID-19 by getting vaccinated and boosted, using masks where appropriate, self-isolating if they have symptoms and self-testing if they can.
    Please visit http://voyage.gc.ca for more details.
     
  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada - Government of Canada lightens border measures as part of transition of the pandemic response (Updated on February 16th, 2022)
    (...) Today, the Government of Canada announced a series of adjustments to the current border measures, representing the beginning of a phased easing of travel restrictions. The ability of the country to transition to a new phase at the border is a result of the actions of tens of millions of Canadians across the country who followed public health measures, including getting themselves and their families vaccinated.


    Link of Press Release :https://www.canada.ca/en/public-health/news/2022/02/government-of-canada-lightens-border-measures-as-part-of-transition-of-the-pandemic-response.html
  • (COVID-19) Mandatory test on arrival requirements for travelers (Updated - March 06th, 2022)
    All travelers fully vaccinated arriving to Canada from any country, will be randomly selected for arrival testing. Travellers selected will also no longer be required to quarantine while awaiting their test result. Please visit voyage.gc.ca for more details.
  • (COVID-19) Mandatory vaccination requiremements for travelers since october 30 th 2021

    Since October 30, travellers must be fully vaccinated in order to board. Specifically, the vaccination requirement will apply to all travellers 12 years of age and older who are:

    • Air passengers flying on domestic, transborder or international flights departing from airports in Canada
    • Rail passengers on VIA Rail and Rocky Mountaineer trains
    • Marine passengers on non-essential passenger vessels, such as cruise ships, on voyages of 24 hours or more

    All travellers must be fully vaccinated, with very limited exceptions to address specific situations such as emergency travel, and those medically unable to be vaccinated. All travellers must have their proof of Canadian vaccination. The format of the proof of vaccination for traveling outside Quebec is different from that used in Quebec. Download proof of Canadian vaccination to travel outside of Quebec before your departure.

    Click here for the official website 

  • (COVID-19) Cuba travel requirements (Updated - September 30th, 2022)
    From Canada to Cuba:

    • Travellers arriving from Canada are not required to have a negative COVID-19 test result before travelling to Cuba. 

    • Travellers arriving from Canada and planning to stay in an all-inclusive hotel are not required to quarantine on arrival. Cuban Ministry of Public Health

    • Medical insurance that cover Covid 19 

    •  Paper copies of the following documents are no longer available: International Boarding and Disembarkation Card, Customs Declaration Form, Traveller's Health Affidavit. All travellers must provide information online within 48 hours before departing for Cuba. Once you provide it, you will receive a QR code by (link: https://dviajeros.mitrans.gob.cu/inicio)

    From Cuba to Canada:

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.


    For full details and exemptions, see
    Canadian Government


    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.
  • (COVID-19) Dominicain Republic requirements (Updated - September 30th, 2022)

    From Canada to Dominicain Republic

    • Travellers are not required to provide proof of a negative COVID-19 test result before travelling to the Dominican Republic.

    • Travellers with a high temperature or with symptoms will be required to take a COVID-19 rapid test. If they test positive, they will be required to quarantine at a designated facility.

    • Travellers are required to fill out an electronic entry form before arrival https://eticket.migracion.gob.do/

    • As of December 31st 2022, the Canadian passport must be valid for at least 6 months following your return date.

    From Dominicain Republic to Canada
     

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.

  • (COVID-19) Mexico travel requirements (Updated - September 30th, 2022)

    From Canada to Mexico:

    • Travellers are not required to provide proof of a negative COVID-19 test result before travelling to Mexico.

    • Asymptomatic travellers are not required to quarantine on arrival in Mexico.

    • Please note that the Mexican government is now imposing an environmental tax for some municipalities (Cancun, Riviera Maya, Isla Mujeres, etc). Please provide a fee of 28,86 Mexican pesos (approximately $ 1.50 USD) per night per person of 2 years old +, payable directly to the destination. Local taxes and charges at destination may change at any time without notice.

    • Please note that the Mexican government is now imposing an environmental tax for some municipalities (Los Cabos, Mexico). The hotels will charge an environmental sanitation tax fee of 33.68 pesos (approximately $1.70 US, depending of the current exchange rate) per room, per night regardless of the room occupancy. This tax will be payable directly to the hotel. Local taxes and fees may change at any time without notice.

    • Effective Apr.1,2021, the state of Quintana Roo (which includes Cancun & Cozumel) will be requiring all international travellers over the age of 14 to pay a tourism usage fee (tax) of 244.00 Mexican pesos (approximately $15CAD depending on the current exchange rate). The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Travellers have the option to access http://visitax.gob.mx

    From Mexico to Canada:
     

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.
  • (COVID-19) Jamaica travel requirements - (Updated - September 30th, 2022)

    From Canada to Jamaica

    • All travellers will be screened via thermal temperature checks and symptom observation. If a traveller's temperature is elevated, the visitor will be subject to additional screening, including testing if needed. Any visitor who exhibits symptoms or is ill will be subject to quarantine.

    For full details and exemptions, see
    Visit Jamaica

    From Jamaica to Canada

    • ​Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

    • While travellers will no longer have to submit their quarantine and vaccination information through ArriveCAN starting October 1, 2022, they can continue to use the optional Advance Declaration feature in ArriveCAN (free as a mobile app or on the Canada Border Services Agency (CBSA) website) to save time at the airport by submitting their customs and immigration declaration in advance of arrival.

    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements of all countries.

  • (COVID-19) USA travel entry requirements - (Updated - June 15th, 2022)
    As of June 12, 2022, it will no longer be necessary to be tested for COVID-19 within 24 hours prior to boarding a flight to the USA.

    Passengers entering or transiting through the USA must have a COVID-19 vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. Passenger details (e.g., name and date of birth) in the certificate must match those stated in the passport/travel document.
    Passengers must complete an attestation form before departure. The form can be found at https://www.cdc.gov/quarantine/order-safe-travel.html .
    You can also visit the https://www.iatatravelcentre.com/world.php for the requirements.
  • (COVID-19) PRESS-RELEASE - Public Health Agency of Canada (Updated on December 1st, 2021)
    (...) In the coming days, all fully vaccinated travellers arriving by air from departure points other than the United States will be subject to arrival testing. Fully vaccinated travellers will be required to quarantine while they await the results of their arrival test. Please note that the mandatory tests which must be carried out upon your return to the airport are the sole responsibility of the traveler and we cannot guarantee the delays of test results.


    Link of Press Release : https://www.canada.ca/en/public-health/news/2021/11/government-of-canada-introduces-additional-measures-to-address-covid-19-omicron-variant-of-concern.html
  • (COVID-19) SUNWING refunds Travel Credits (Updated on June 25th, 2021)
    REFUNDS FOR VACATION CANCELED DUE TO COVID-19
    As of June 25, 2021, Sunwing Vacations will begin accepting and processing refund requests from eligible customers whose non-refundable reservations have been canceled due to the COVID 19 pandemic.

    The deadline to submit a refund request is August 20th, 2021 at 11:59 p.m. EST.

    If you want to keep your Sunwing Vacations travel credit, no action is required. It will be valid for travel until September 30th, 2026

    Voyages Bergeron does not charge any fees to reimburse your credits.

    All your requests should be emailed to us at refund.sunwing@voyagesbergeron.com indicating your reservation number.
    Please note that no request will be processed by phone.

    REFUND ELIGIBILITY
    Our revised policy covers bookings canceled by Sunwing Vacations or by customers.

    Your reservation is eligible for a refund request if:

    Your non-refundable reservation was made no later than June 25th, 2021 for travel scheduled from February 1st, 2020.

    You made your reservation directly with Voyages Bergeron.

    Your vacation was canceled due to COVID-19 and you received subsequent travel credit, or you chose to use your Worry-Free Protection Plan and received travel vouchers.

    You have not submitted a claim to your insurance company

    You did not request a chargeback or received a refund through your credit card provider

    The travel credit has not been transferred to a person not listed on the reservation

    Important: A period of 2 to 3 weeks is required for the processing of files. It is not necessary to send us a second email, all requests will be processed.
  • (COVID-19) Refund of COVID-19 travel credits for TRANSAT and AIR CANADA VACATIONS (Updated on June, 10th 2021)
    Air Canada Vacations : will accept and process reimbursement requests from eligible customers whose vacations have been canceled due to COVID-19. You can request a refund if your reservation was made before April 13, 2021 in anticipation of a trip taking place on or after February 1, 2020 that was canceled due to COVID-19. 
    Deadline to request your refund: July 12th, 2021.
    
    Transat : will accept and process reimbursement requests from eligible customers whose vacations have been canceled due to COVID-19. You can request a refund if your reservation was made before April 29, 2021 in anticipation of a trip taking place on or after February 1, 2020 that has been canceled due to COVID-19. 
    Deadline to request your refund: August 26, 2021.
    Requests must be made by email to resa.web@voyagesbergeron.com indicating your reservation number. No request will be made by phone.
    Important: A period of 2 to 3 weeks is required for the processing of files. It is not necessary to send us a second email, all requests will be processed
  • (COVID-19) PRESS RELEASE - Public Health Agency of Canada (Updated on June, 21st 2021)
    Beginning July 5, 2021 at 11:59 p.m. EDT, fully vaccinated travellers who are permitted to enter Canada will not be subject to the federal requirement to quarantine or take a COVID-19 test on day-8. In addition, fully vaccinated travellers arriving by air will not be required to stay at a government-authorized hotel.

    For these new measures to apply to them, fully vaccinated travellers must still meet all other mandatory requirements, including pre- and on-arrival testing.

    Fully vaccinated travellers must also be asymptomatic, have a paper or digital copy of their vaccination documentation, and provide COVID-19-related information electronically through ArriveCAN prior to arrival in Canada. They must still present a suitable quarantine plan, and be prepared to quarantine, in case it is determined at the border that they do not meet all of the conditions required to be exempt from quarantine. As with all other exempt travellers, they will be required to follow public health measures in place, such as wearing a mask when in public, keep a copy of their vaccine and test results, as well as a list of close contacts for 14 days after entry to Canada.

    To read the Press Release:
    https://www.canada.ca/en/public-health/news/2021/06/government-of-canadas-first-phase-to-easing-border-measures-for-travellers-entering-canada3.html
     
  • (COVID-19) Requirements for travellers entering Canada by air (updated on November 3rd, 2020)

    Requirements for travellers entering Canada by air

    As of November 21, 2020, if you're flying to Canada as your final destination, you must use ArriveCAN to submit your:

    • travel and contact information
    • quarantine plan (unless exempted under conditions set out in the mandatory isolation order)
    • COVID-19 symptom self-assessments

    You must:

    • submit your information before you board your flight to Canada
    • be ready to show your ArriveCAN receipt when seeking entry into Canada
      • a border services officer will verify that you have submitted your information digitally

    If you don't submit your information through ArriveCAN, you may:

    • face additional delays at the border for public health questioning
    • be subject to enforcement action, which can range from verbal warnings to $1,000 fines
  • FAQ COVID-19 Transat Vacations
  • FAQ COVID-19 Air Canada Vacations
    Please visit their FAQ for more details :
    https://vacations.aircanada.com/en/travel-info/covid-19#COVID-19FAQ
     
  • FAQ COVID-19 Sunwing Vacations
    Please visit their FAQ for more details :
    https://www.sunwing.ca/fr/travel-requirements
  • What makes Voyages Bergeron different from other travel agencies?

    Voyages Bergeron has been in business since 1950, with offices in Montreal and Longueil. Thanks to the trust we have earned with our customers, Voyages Bergeron has been a recognized and respected name in the tourist industry for over half a century.

  • Are there service fees at Voyages Bergeron?

    Fees are charged when changes are made to a reservation. Therefore, when there is a name correction,
    addition of passengers, a name change, a change of departure date/hotel or destination, change of hotel room occupancy,
    a change of credit card or methods of payment used at the time of booking or if the final payment date is exceeded, a change fee
    of $25 + taxes will be charged.

    This fee will also be charged for a cancellation request, whether a full or partial refund by the tour operator. 

  • What are CPO fees?

    These are additional and compulsory fees of 0.35% ($3.50 for every $1000) which contribute to an indemnisation fund for Quebec travel-agent customers. The fees are administered by the Consumer Protection Office and are automatically added to your bill and charged to your credit card for the reservations made from November 01st 2021.

    You can receive reimbursement of this fee from our agency if a service supplier such as an airline is unable to respect its obligations, for example in the case of bankruptcy.

  • Do you have all-inclusive formulas at the agency that are not on your website?

    All of our all-inclusive packages are available on our website. Our website is also our best search tool.

  • Is it safe and secure to make a reservation on the Internet?

    SSL technology codes your credit card number, name, address and telephone number before it is transmitted over the Internet. This process gives electronic transactions the same security guarantees as purchases made by telephone. In the final step of making your reservation, note the padlock symbol in the upper left corner of the webpage address bar. That symbol indicates it is a secure transaction.

  • Can my trip be paid using the credit card of a person who will not be travelling with me?

    Yes, but…

    • Be sure to make a photocopy of the credit card used, as well as a photocopy of one piece of picture-ID belonging to the credit card holder and to send it to our email : resa.web@voyagesbergeron.com or the email adresse of the agent assigned to your file. 
    • We will also need a confirmation from the credit card older that the transaction is autorized.
  • What about the expiry date of my passport?

    If travelling to a foreign country, it is recommended that all Canadians carry a Canadian passport that is valid for at least 6 months after your return date. For more information about the entry and exit requirements of the country you would like to visit, please visit the: https://travel.gc.ca/travelling/advisories

  • If my child is under 2 years of age, do I need to mention it when I make my reservation?

    Yes. We must inform the tour operator that your infant will travel with you. Also, certain countries require the paiement of a tourist card for all travelers including babies (fees between 16$ to 22$).

    We must also make sure that your infant can stay at your hotel. Some hotels are adult-only, and some will not accept more than one child per room.

    Attention: If your infant will be turning 2 years of age during your trip, he or she has to be considered as a child before leaving and must therefore pay the child rate.

  • From what age is my child considered an adult?

    Usually, tour-operators and hotels offer special rates for children 12 and under and sometimes teens between 13-17 years can also benefit a special rate.

  • How and when I will receive my travel documentation ?

    You will get your travel documents by e-mail about 2 weeks before your departure. Please print and bring them with you for your trip.

  • Tourist card for the Dominican Republic is it included ?

    With Sunwing Vacation and Signature Vacation, the tourist cards to enter Dominican Republic are not included in the package. Each passenger must pay $10 US on arrival at the Dominican Republic airport, as well as $20 US in exit tax when leaving. 

  • What is an electronic travel document?

    A travel document is issued for a plane ticket, a package, car rental, hotel reservation, cruise, etc. This information is registered in your name in the supplier's’ computer system. You will receive a copy of these electronic documents by e-mail, and must print and have them with you for your trip.

    The electronic ticket that you print is simply to remind you of your trip schedule. When you arrive at your airline counter, you need only to prove your identity to get access to the services you have reserved.

  • Can I pre-select my seat on the plane?

    It is possible to pre-select your seats with a fee that will differ from one airline to another. You can make your seat selection by yourself from the 'TRIPBOOK' link mentioned in your booking confirmation. 

    It is also possible to select your seats free of charge during your pre check-in within 24 hours before your departure. 

  • Can I reserve a special meal on the airplane?

    With the airlines that offer this service, you can add and pay your meals in advance at the time of booking or after, by using the 'TRIPBOOK' link mentioned in your booking confirmation. 

  • Can I make a special request for the hotel room before leaving?

    Yes, you can make special requests for your hotel room at the last step of your online reservation. Special requests are not guaranteed and depends on the hotel availability.

  • If I book a last minute departure, how do I get my travel documentation ?

    You will get your electronic ticket by e-mail, or you can go on our website under ''My Reservation'' link located at the right on our home page. 

  • What kind of payment is accepted?

    Our website accepts VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Note that American Express cards are not accepted by Cuban tour operators such as Caribe Sol and Holasun. We accept credit cards, debit cards and cash if you make your reservation directly at the agency.

  • Do I need vaccinations for my trip?

    Certain countries require vaccinations. Since we cannot answer medical questions, we suggest you contact your family doctor or a travel-health clinic near you for more information. You will also find information on the Government of Canada website: https://travel.gc.ca/

  • Can I bring sports equipment to my destination?

    If you want to bring sports equipment to your destination, check the carrier's regulations with your travel agent or the carrier itself. For some equipments, you may have restrictions.

  • Do I have to confirm my flight before leaving?

    Yes. You must call the departure airport to confirm that your flight is on time 24 hours before your departure, or go to the departure airport website.

    Montreal Airport
    514-394-7377
    1-800-465-1213
    www.admtl.com

  • How long in advance should I be at the airport?

    Passengers must register at least 3 hours before departure time for international flights, and 90 minutes in advance for domestic flights. You may want to give yourself more time during high density hours (between 6 a.m - 8:30 a.m, 11 a.m. - 1 p.m. and 3 p.m.- 7 p.m.) as well as at high season periods such as Christmas holiday time, school break, etc.)

  • What does it cost to park at the Montreal airport?

    There are different parking lots available at the Montreal airport. Rates vary according to the lot and service offered. Free shuttle bus service can take you between the parking lots and the airport terminal 24 hours a day. For more information about Park’n Fly parking options, please click here.

  • When is hurricane or rainy season?

    Tropical storms and hurricanes can affect eastern North America, the Caribbean and Central America generally from June to November. Most storms happen in August, September and October when ocean water is at its warmest. Hurricane season is a hot and humid period that is often accompanied by tropical rains.

    Consult our Advice and Warnings Per Country section at least twice (when planning your trip and just before leaving) in order to verify that your destination is a safe place to go.

    For Canadian Government advice, please click here.

  • What happens with my trip in case of a hurricane or natural disaster?

    When a natural disaster strikes, it is difficult to predict damage. According to recommendations from the Government of Canada, the tour operator is responsible for cancelling your trip and changing your destination to repatriate you, etc. The tour operator will decide if the destination will be changed or if you will be reimbursed for the trip in totality or in part, or if it will give you a travel credit. The tour operator can also decide that the trip is nonrefundable.

    For Canadian Government advice, .

  • Who picks me up at the destination airport, and brings me back to the airport when I leave?

    Your representative at the destination is aware of your arrival and will be waiting for you at the airport. The person will be clearly identified as your tour operator’s representative. That person will tell you which bus to get on to take you to your hotel, and will give you the schedule for an information session to help you find out what is available at the hotel. He or she should also be able to answer any questions you may have.

    The procedure is similar on the day you leave. Your representative will let you know the time and place to wait at your hotel for the bus that will take you back to the airport for your departure.

  • How much and who should I tip?

    We advise you to ask this question to the representative at your destination. He or she will know about tipping customs at the hotel. Certain hotels categorically refuse tips, whereas others have no rules about tipping. Tipping is at your discretion and can be distributed among the quality services that you’ve received. You may even see tips given in the form of clothing, hygiene products, school supplies, objects, etc., particularly in Cuba.

    In certain hotels, tips are included in your package. Usually room-cleaning staff are not part of this tipping package. You may want to leave a small amount each day or a lump sum at the end of the trip, depending on whether you always have the same person taking care of your room.

  • Who do I see about taking an excursion?

    If you are interested in taking an excursion, you can speak with the representative at your destination. They will be able to give you information and book something for you.

    Certain tour operators sell excursions here, before your departure. Contact us to find out more.

  • What time do I have to leave my hotel room?

    International hotel check-out time is 12:00 noon. In certain hotels it may be 11 a.m. If your return flight is in the evening, ask the hotel about what arrangements they offer to accommodate their guests. There may be a courtesy room for people with late departures. If your room is available, the hotel might rent it to you for a few hours for a modest fee.

    Unfortunately you travel agent cannot organize this for you before departure.

  • How much alcohol and tobacco can I bring back to Canada?

    To bring alcohol or tobacco back, you must be the minimum legal age as required by the province or territory in which you enter Canada.

    Alcoholic Beverages

    • 1.5 litres of wine
    • 1.14 litres (40 ounces) of spirits
    • a total of 1.14 litres of wine or spirits
    • 24 335-ml bottles or cans of beer or wine (maximum 8.5 litres) Tobacco Products

    Tobacco Products

    • 200 cigarettes
    • 50 cigars or cigarillos
    • 200 grams of loose tobacco
    • 200 tobacco sticks

    For more information, please consult the Canada Border Services Agency website.

  • Is it possible that the price at Step 1 is different from the price at Step 3?

    The prices shown in step 1 (search results) are prices based on the latest system update made with our suppliers (Ex. Air Canada Vacations, etc.). When you go to step 3, you are in secure mode (HTTPS), which links directly with the supplier’s system, offering you the final price. Depending on supply and demand, the final price may have increased or decreased. As our system updates, several times a day, the prices displayed in step 1 (search results) are then adjusted in relation to step 3.

  • Once my reservation is made, what happens if the price goes up or down?

    The price may fluctuate according to offer and demand. Unfortunately we cannot reimburse you for the difference If you have purchased a product and the price goes down, which happens when the tour operator wants to fill seats rapidly. If the price goes up after you have purchased a product, we do not charge you the difference either.

  • Is my personal information kept confidential?

    Voyages Bergeron’s confidentiality policy ensures that your personal information remains confidential. Under no circumstances do we share it with any third parties.

  • How do I know if my reservation is confirmed?

    Your reservation number will appear on the final screen once you have completed the online reservation process. We will also send this number to you in a confirmation e-mail.

  • What should I do if I do not receive a confirmation e-mail following my online reservation?

    Call us toll free at 1-888-8-SOLEIL (1-888-876-5345).

  • What should I do if I need help during my trip?

    Consult your tour operator’s representative at your destination. He or she is in the best situation to help you. Otherwise you can contact Voyages Bergeron.

  • Once I return, if I am disappointed about certain aspects of my trip, what can I do?

    As soon as possible following your return, send your comments by email to our customer service department at:

    servicealaclientele@voyagesbergeron.com We will follow up with you and the tour operator. Please note that the timeline to get an answer back may be long, particularly in high season.

  • What are the documents I need for my trip?

    We will send you your electronic travel document by e-mail (airplane ticket, hotel coupon, etc.) two or three weeks before your departure date, or sooner if you made your reservation at the last minute. Please print these documents for your trip. It is your responsibility to ensure that you have all required documents (passport, visa, ID cards, parental consent forms, insurance, etc.) to allow you to enter the country of destination and to re-enter Canada upon your return. Certain countries may require that your passport be valid up to 6 months after your date of return. See www.travel.gc.ca for more information.

  • What documents do I need to get married down South?

    For this information we suggest you contact us. You can also find information at the embassy of the country where you wish to get married.

  • A child turning 2 years of age during the trip

    if your infant is going to turn 2 years of age during the trip, he or she is considered a child before leaving and must pay the child price.

  • How is Voyages Bergeron different from tour operators?

    We sell travel packages from all tour operators, so you can compare the best products with the best prices. We offer postal rebates and value-added bonuses.