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Personal Information Policy

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  • Data Gathering and Use

    Personal information shall only be used to process orders and complaints. The only personal information required is:

    • Last name
    • First name
    • Date of birth
    • Address
    • Telephone number
    • E-mail

    All personal information is confidential and shall strictly be used for:

    • An e-mail confirmation of your order;
    • The receipt of payment by credit card;
    • The after-sale service, outlined below.
  • Consumer Consent

    No personal information is taken without your consent. Please note that your consent is implicit when you place an order or lodge a complaint. You can withdraw consent for future solicitation by contacting one of our service outlets below:

    Longueuil Agency
    Voyages Bergeron Inc.
    761 Ste-Hélène street
    Longueuil, Quebec, J4K 3R5
    C/O Customer Service

    Phone : 450-651-9551
    Tool Free : 1-877-651-9551
    Fax : 450-651-7528
    servicealaclientele@voyagesbergeron.com

    Montréal Agency
    7725 St-Denis street
    Montreal, Quebec, H2R 2E9
    C/O Customer Service

    Phone : 514-273-3301
    Toll Free : 1-866-273-3301
    Fax : 514-273-3624
    servicealaclientele@voyagesbergeron.com

  • Information Transmitted to a Third Party

    Your data is kept on paper and in a data bank. Your personal information is kept only for the time required to process your order and/or complaint, and only the persons responsible for complaints have access to it. The Voyages Bergeron Inc. website links to other websites that are not accredited by the SAC (Consumer Aid Services). When clicking on these links, the www.voyagesbergeron.com site stays open. Voyages Bergeron Inc. does not exert any control over other websites and the fact that they can be reached through www.voyagesbergeron.com does not imply any responsibility on the part of Voyages Bergeron Inc. Any personal information you transmit to other websites is subject to the policy of those sites.

  • Information Storage

    Your data is kept on printed paper and stored in a data bank. Only the responsible for complaints has access to your personal information, kept only for the time required to process your order and/or your complaint.

    The site Voyages Bergeron Inc. links to internet sites not accredited by the SAC (Consumer Aid Services). When clicking on these links, you leave the site www.voyagesbergeron.com. Voyages Bergeron Inc. does not exert any control over these Internet sites and the fact that they reached through www.voyagesbergeron.com does not applied in any way the responsibility of Voyages Bergeron Inc. All personal information which you transmit by the means of these sites will be subject to the policy of these sites.

  • Data Preservation

    We preserve electronic files and paper documents in a secure place where only our customer service agents have access.

  • Destruction of Data

    We destroy all of your personal information once it is no longer required: information on paper is shredded and digital information is deleted.

  • Policy Information

    If you wish to know more about our policy on the protection of personal information, please contact customer service at one of the service outlets mentioned above.

  • Access to Information

    To access your own personal information or to modify it, please contact customer service at one of the service outlets mentioned above. This service is free of charge.

  • Complaints

    To lodge a complaint concerning your personal information, please contact customer service at one of the service outlets mentioned above. Your complaint shall be processed within 10 days following its receipt. The complaint resolution process is free for all concerned.

  • Policy Changes

    Should we have to modify our policy regarding the protection of personal information, we shall advise you and indicate the date the changes become effective at the bottom of every page of our policy. The changes shall also be made on our website. Note that policies in effect at the time of your order shall be applied.